Support

We answer every message — program directors, staff, and parents alike. Email support@getrallylane.com and we’ll get back to you within one business day.

Parents

Trouble accepting an invite, signing in, or setting your pickup PIN? Your program’s administrator can re-send invites and reset PIN lockouts in seconds — that’s usually faster than email. Deleting your account and exporting your data are self-serve in the app under Settings → Account.

Program admins & owners

Billing and plan changes are self-serve on your account page. For roster imports, security-policy questions, or anything urgent on a pickup line, email us with your organization name and we’ll prioritize it.

Reporting a security issue? Email support@getrallylane.com with “SECURITY” in the subject — those go to the front of the queue.